The state of New York is accusing SiriusXM of constructing clients bounce via hoops to cancel their subscriptions. In line with the Related Press, New York’s legal professional common filed a lawsuit towards the satellite tv for pc and radio platform on Wednesday (Dec. 20).

The AG’s workplace apparently realized of the platform’s cancellation hurdles after receiving a number of buyer complaints. An investigation uncovered a tedious system. First, subscribers should await the automated system to patch them via. Then, as soon as linked with an agent, subscribers are topic to “prolonged interactions,” per AP. SiriusXM has reportedly skilled human brokers to “keep away from accepting a request to cancel service.” 

AG Letitia James addressed the brand new lawsuit in a press release.

“Having to endure a prolonged and irritating course of to cancel a subscription is a aggravating burden nobody appears ahead to, and when firms make it arduous to cancel subscriptions, it’s unlawful,” James mentioned. 

James is in search of monetary penalties towards the corporate. The lawsuit names financial compensation for “the time clients spent on-line” through the cancellation course of.

SiriusXM Denies Claims In New York’s Lawsuit

In the meantime, SiriusXM is pushing again towards the brand new lawsuit claims. Of their response, the corporate advised that cancellation points are a previous downside.

SiriusXM claims the lawsuit is based totally on an inquiry from 2020, allegedly ensuing from the affect of the COVID-19 pandemic on the enterprise. Moreover, the platform advised that a number of of its plans can now be canceled with a web-based click on. These statements got here through their spokesperson, Jessica Casano-Antonellis.